General Motors, Senior Business Operations Manager – Warren, MI
February 2023 - December 2023
Exciting Vehicle-to-Grid (V2X) launch activities for distribution, service, and customer experience. Made for me role, bringing together my diverse transferable skills in new ways. Spearheaded initiatives to provide exceptional customer service and enhance warehousing and service operations, including developing the service workstream. Led discovery negotiations for warehousing terms with third-party vendors with improved operational and distribution efficiency of 35%. Improved market visibility and profitability by directing the business strategy for go-to-market operations for domestic residential at 11%. Served as a mentor and leader for cross-functional teams focusing on leadership and teamwork capabilities allowing for 50% reduction in implementation.
- Instituted extensive changes to implement new warehousing and warranty processes through a third-party vendor resulting in cost savings of 40% and improving operational efficiency by 50%.
- Engineered a comprehensive business strategy and implemented a service workstream using a team of 18 capable of scaling at a 33% annual rate, increasing customer satisfaction and retention rates.
General Motors, Sustainability Manager – Warren, MI
November 2021 - February 2023
Noble business to ensure suppliers, carriers, and buyers were properly engaged in ESG, including social and ethical behaviors. Carbon and Greenhouse gas accounting using EcoVadis and CDP. Strategically guided the sharing of sensitive, intellectual property metric data to improve social responsibility in the Global Purchasing and Supply Chain arena to 90% complete for Central Resiliency. Led sustainability and spending initiatives focusing on enrolling suppliers and increasing social responsiveness at over 96%. Managed over 3,000 suppliers’ data set analysis, strategy improvement, and program management allowing for production worldwide. Responsible for customer engagement regarding collaborative accountability, educational initiatives, and regional outreach adding multiple touchpoints annually with 11% decrease in open questions and besting 68% signing the ESG Partnership Pledge.
- Significantly impacted suppliers' and carriers' environmental, social, and governance behaviors by conducting webinars and providing personal contact, doubling the enrolled suppliers to over 1000, and improving transparency with suppliers.
- Led a team to enhance compliance with social and environmental impact modeled after the UNEP correcting 22 accounts and saving $11B in spending.
General Motors, Supply Chain Project Manager – Warren, MI
February 2021 - November 2021
Protected production schedule through Protection of Supply initiatives, while modernizing business rules. Impressive streamlining of business processes to modern standards through improved planning and efficiencies of saving 9 days during cycle implementation. Demonstrated expertise in understanding and assessing complex supply chain issues and leading cross-functional teams to successfully resolve issues like MGO to WebUI user stories to reduce interactive screens by 69%. Displayed strong leadership abilities and cross-functional capabilities creating content for the Future of Supply Chain team using agile and scrum methodologies in a high change management environment.
- Demonstrated expertise in understanding and assessing complex supply chain issues and leading cross-functional teams to successfully resolve issues, resulting in minimizing impacts to vehicle production and achieving impressive cost savings of 40 seconds per transaction through requirements gathering, requirements analysis, and user acceptance testing.
- Reduced screens by 33% using Agile and Scrum methodologies to transform roles and implement process-driven solutions for future sundry tasks- revealing solutions and the software development life cycle.